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Information Delivery

Knowledge workers spend 15-30% of their time looking for information – and are unsuccessful up to 50% of the time. The Information Delivery team develops theories, technologies and tools to address this problem, leading to systems that deliver the right information at the right time as well as provide appropriate gateways to the information space.

Additionally we are interested in how people interact (or engage) with information and the information space when performing their tasks.

In today's information society, we have access to an enormous amount of information. Without appropriate theories, technology and tools to allow us to obtain the information we need in a clear and useful way, there is an ever increasing risk of information overload (or information fatigue), leading to poor information use and inefficiencies in decision-making.  Already, knowledge workers spend 15% to 30% of their time looking for information – and are unsuccessful up to 50% of the time.

Our research group aims at developing theories, technologies and tools to address this problem, leading to systems that deliver the right information at the right time as well as provide appropriate gateways to the information space. We call this Delivering Actionable Information. In this context, actionable information is information that is relevant to and appropriate for the users receiving it, information that they can easily assimilate to enable them to perform their tasks, usually enabling better and more efficient decision-making.

More generally, we are interested in how people interact (or engage) with information and the information space when performing their tasks.

Our core research strengths lie in the areas of Natural Language Processing (or Language Technology), in particular Natural Language Generation and Discourse, User Modelling, Multimodal Interaction,  Interactive Information Retrieval, and Tailored Information Delivery.

Our activities include the development of:

  • mechanisms for coherent, tailored information delivery;
  • intelligent mechanisms to process natural language (e.g., synthesise or summarise information);
  • multimodal interfaces

More Information

HAIL seminars

(Hci-AI-Language technology)

A forum – held in Sydney – for researchers and members of the industrial community to present and discuss work related to Human Computer Interaction, Artificial Intelligence and Natural Language Processing/Language Technology. Details