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Pay me now or pay me (a lot more) later

Susan Wolfe
The Hiser Group, Sydney

Tuesday 2 November at 11am

Abstract

Susan is presently putting together a new type of talk, and she will be presenting it in avant-premiere at the HAIL seminar. This talk will be on how usability really can (positively) impact the bottom line, but not just one of those formal cost-benefit analyses! The talk will be focused on a methodology for helping organisations maximise the return on their IT spend.

Short resume

Susan is the NSW General Manager and a Principal Consultant with The Hiser Group, and brings with her more than 17 years of experience in user interface design and human factors. Prior to joining Hiser in May 1995, Susan was employed at Tandem Computers in the US, where she established and managed the corporate-wide Human Factors Department. Prior to Tandem, Susan has held user interface and human factors positions with General Electric Company (Space Systems Division) and with the IBM Corporation Human Factors Center (Santa Teresa Lab). Susan has considerable experience teaching human-computer interaction as an adjunct faculty member of the University of New South Wales, LaTrobe University, and San Francisco State University. She authored and teaches several of Hiser's workshops.

Susan has authored a number of professional publications to professional conferences and forum. She has recently served as the International Chair (Asia/Pacific Region) of the ACM Special Interest Group on Computer Human Interaction (SIGCHI), and serves as an ongoing steering committee member of the San Francisco Bay Area Chapter of SIGCHI (BayCHI). She has also been active member of the Human Factors and Ergonomics Society, including serving four years as president of the Bay Area Chapter.

Susan is a Certified Human Factors professional, and holds a BA in Psychology from the University of California, Berkeley, an MA in Research Psychology from San Francisco State University, and has completed coursework towards a PhD in Experimental Psychology from the University of California, Santa Cruz.

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last updated December 01, 2003 10:35 AM
Sandrine.Balbo@cmis.csiro.au